shipping & returns

shipping domestic & international

we like to keep it real around here and well, we’re still figuring out this thing called shipping costs so any differences in shipping costs will be refunded immediately upon fulfillment. currently, 5 - 7 day domestic shipping is available at $20.50 and 6 - 10 day international shipping is available at $28.50. an additional fee of $5 per item will be added to all orders with multiple items.

local pickup

pick up in nyc is free and will be arranged once an order has been fulfilled. pick up details will be sent via email and include “curbside” pickup instructions in compliances with covid guidelines. any orders placed but not picked up within 30 days will be refunded and incur a 15% restock fee.

returns

at studio jeanmichelle we celebrate the perfectly imperfect and share images of all our ceramics in detail in the shop but are open to returns on a case by case basis. should you have any questions about an item description or dimension, do not hesitate to send a super informal email to studiojeanmichelle@gmail.com or reach us via the contact form at the bottom of our about page.

if a return is deemed necessary, the buyer must cover any shipping cost for the returned and new item. the buyer is also responsible for returning the item in the condition is was received.